Refund and cancellation policy

The Wriggs video is digital content produced to order for each business after payment. That is why the free teaser exists: so you can see the style and the script before buying. Even so, we refund the full amount in the cases described below, and we look at any other situation with common sense.

• No delivery. If we do not deliver the final video within the times stated in the terms (Essential within minutes, Premium in under 24 hours) nor within 24 hours of your claim.
• Unresolved technical defect. If the video does not play, does not match the teaser script or has an obvious technical fault, and we are unable to fix it with a new generation within a reasonable time.
• Cancellation before starting. If you write to us before production begins (it is automatic and starts when the payment is confirmed, usually within minutes) and no content has been generated yet.
• Duplicate or erroneous charge. Any improper charge is refunded immediately.

• When the video has been delivered correctly, in line with the script shown in the teaser, and the reason is a change of mind or taste.
• When the video has already been published or used commercially by the Customer.
• When the problem is due to incorrect public information about the business itself that the Customer could see in the teaser before buying.

In these cases, if you are not convinced by the result, write to us anyway: whenever reasonable we will offer a regeneration or a script adjustment at no cost (in the Premium plan, two rounds of revisions are included).

Write to hi@wriggs.com from the email you paid with, indicating the business name, the payment date and the reason. You can do so at any time within 14 days of delivery (or of the expected delivery date, if it did not take place). We reply within 3 working days at most.

Refunds are made through Stripe to the same payment method used for the purchase. Stripe usually reflects it on the card within 5 to 10 working days, depending on the issuing bank. You will receive a confirmation by email when we process it.

This policy forms part of the terms of service and does not limit the rights that the law grants the Customer on a mandatory basis. For questions about your data, see the privacy policy.